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Return & Refund Policy

At Jussa Persona, we want you to love what you wear. If for any reason you are not fully satisfied with your purchase, our Return & Refund Policy makes the process simple and fair.

Returns

  • You may return eligible items within [2 – 3 days] of delivery.

  • Items must be:

    • Unworn, unwashed, and in original condition.

    • Returned with all original tags, packaging, and proof of purchase.

  • Certain products (such as final sale items, underwear, or customized pieces) may not be eligible for return. These exclusions will be clearly stated on the product page.

Exchanges

  • If you’d like a different size, colour, or style, you can request an exchange (subject to stock availability).

  • Exchanges are processed once the original item is returned and inspected.

Refunds

  • Once your return is received and approved, we will issue a refund to your original payment method.

  • Refund processing times may vary depending on your bank or payment provider.

  • Shipping costs are [non-refundable / refundable depending on your policy].

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • In the case of faulty or wrong items, we will cover the cost of return shipping or provide a prepaid return label.

Damaged or Incorrect Items

  • If you receive a damaged, faulty, or incorrect product, please contact us within [X days] of delivery with your order number and photos. We will arrange a replacement, exchange, or refund.

How to Start a Return

  • To initiate a return or exchange, please contact us at:

  • We will guide you through the return process and provide further instructions.

Questions

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